Lessons


You and your instructor are responsible for agreeing all matters relating to the timing, location and duration of individual lessons.

You must notify your instructor of any matters which affect your ability or entitlement to have driving tuition, for example, but not limited to, any lack, or loss, of a valid UK provisional driving licence.


Cancellation of Lessons


If you or your instructor wish to cancel a lesson a minimum of 48 hours prior notice should be given. If your instructor cancels a lesson without giving this minimum period of notice your instructor shall rearrange the lesson. Cancellations by you must be made directly between you and your instructor.

If you do not give at least 48 hours notice of cancellation you will be charged for the lesson(s) concerned in full. Please note that in the event of you having booked your driving test, the Driver and Vehicle Standards Agency (DVSA) stipulates that you need to give three clear working days to cancel your test. This may mean that you may/will lose your DVSA test fee if your instructor says you are not ready for test within this three day notice period.


Gift vouchers and Block Bookings


  • If you have taken lesson(s) at the time of cancellation you will not be eligible for a refund on any lessons taken.
  • We may request additional information from you to confirm your identity in order to comply with the Money Laundering Regulations 2007; we will also use this information to ensure adherence to our Merchant Operating Instructions for card collection facilities.
  • Refund of partial block booking will be made with lessons taken being charged at full lesson price, including late cancellations and any administration charges.
  • In the event of any offer, no refund will take place once the first lesson has been taken.
  • If you have paid using a gift voucher we will not be able to proceed to any refund after redemption of the card or voucher.
  •  Gift Vouchers expire 12 months after issue